The single most important component that consumers research when choosing an auto repair shop is whether the garage receives good consumer reviews from previous customers, according to multiple surveys. The next most important factor is the skill level of the mechanics working on their vehicle.
If you live in Gilbert, then you’re fortunate to have one of the highest rated garages available to provide services on your vehicle. Desert Car Care McQueen has more than 500 consumer reviews on SureCritic, a respected consumer review site for the auto industry, with an overall 4.8-star ranking out of 5. It’s the same on Yelp, where it’s a 4.5 star rating, and on the company’s Facebook page, where it’s 4.6 out of 5 stars.
To keep a high level of consumer confidence we hire ASE certified Service Managers and Techs. At Desert Car Care McQueen, Mike Tibbetts leads the team as service manager. Like the Buschtetz family, who bought the Gilbert auto repair shop in 2013, Mike loves cars.
“My love of cars starts at a very young age. My dad and his friends were big Muscle Car guys,” Mike said. He recalls spending plenty of weekends helping turn a wrench or holding a light while his dad and friends tinkered on cars. “A passion was born,” he said. “Now, fast-forward a few years and I got my first engine to call my own. It was a motorcycle. From then on it was always some sort of tinkering or modifying my cars and motorcycles.”
Mike officially began his career in auto repair at age 17 in a lube shop, but he knew it was just the beginning. “Soon it was clear that I needed more of the car to work on,” Mike said.
From there, he worked at a full-service auto repair shop where the owners took a strong mentoring role and helped Mike grow as a mechanic. He continued working on cars at larger shops and “learned what it looks like to treat this job with the utmost professionalism and work ethic. I turned a wrench as a professional for a bit over 12 years and wanted to make my way to the front of the show.”
Desert Car Care McQueen gave Mike that chance, and now his leadership is helping the Gilbert garage’s reputation continue to grow with each well-pleased customer.
Book your appointment today.